The Learning Challenge
You’ve been asked to design a short training session to support managers to have meaningful conversations about customer care in healthcare. You are looking for a video resource to help bring this topic to life and create engagement and discussion for your learners. You want a resource that you can a) use during a training session and b) would also work as a stand-alone resource for staff that can’t attend the session but need to complete the training.
The Solution
Sometimes when staff are busy it is only too easy to overlook the needs of the patient and their carer. Carol tells us about a recent experience she had when taking her Dad for his flu jab. This scenario is based on a real incident and subsequent complaint. Names have been changed.
Benefits
- Easy to use
- Available when you need it
- Includes a facilitator guide so you can plan your session and make full use of the video resource and delegate worksheets enabling you to monitor and manage progress by self-directed learners and facilitated groups.
3 Day Access
£10
7 Day Access
£15
30 Day Access
£30
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