Terms And Conditions

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  1. ABOUT OUR AGREEMENT, ACCESS AND CONTENT
  1. We are Resound Training & Development Ltd whose Registered Office is at Riverside House, 1-5 Como Street, Romford, RM7 7DN. We are a company registered in England and Wales with registration number 5260294, and we operate our website https://academy.resoundtraining.co.uk/. Our email address is at info@resoundtraining.co.uk.
    1. You are the organisation or person who is purchasing training and development services (“Services”)and we will contact you using the contact details you give us on registration, unless you email us with different preferred contact details.
    2. Access to our website requires an internet connection. Without such a connection, you will not be able to visit our website and access all the Services.
    3. The content of our Services has not created personally for you, nor your business. As such, we encourage you to take any one-to-one or specialist advice and guidance that you feel is appropriate for you and your business.
    4. Since your commitment and participation is your responsibility, we do not guarantee success or results.  
    5. Any offers we may make available (such as Early bird, discount vouchers, codes, special offers, promotions or free trials) relating to the Services are not retrospective, not transferable, cannot be exchanged for cash and are always subject to availability.
  1. WHAT WE DO AND HOW IT WORKS
  1. You access our Services by following the instructions which we will give you once we have confirmed your order and any upfront payment required (as told to you during the purchasing process) has been made.  
    1. You should email info@resoundtraining.co.uk if you have any problems with purchasing a course so that we can assist you.
    2. It is your responsibility to make sure you that your account details relating to our Services are kept secure. If you are aware of,or suspect that there is a problem (such as someone else accessing it) you must email us at info@resoundtraining.co.uk immediately.
    3. You acknowledge and agrees that we own all intellectual property rights in the Services. Except as expressly stated in these terms, the contract between us relating to the Services does not grant you any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Services.
  1. DATA PROTECTION
  1. Your personal data is processed in accordance with our Privacy Notice.
    1. We both agree that we will each process any personal data obtained from or as a result of your purchase and us providing the Services to you in accordance with data protection laws in force from time to time in England and Wales.
    2. You also specifically confirm agree that you will keep any information (including, but not limited to personal data) that is shared with you (for example during events (including that of other participants and members)) confidential and agree that you will not share it without the relevant permission (unless required to so by law or by a regulatory body). 
  1. OUR OBLIGATIONS
  1. We will provide the Services with reasonable skill and care.
    1. As part of the Services, use reasonable endeavours to post a video to our website unless we are unable to for any reason.
    2. We cannot guarantee that:
      1. your use of the Services will be uninterrupted or error-free; or
      2. that the Services and/or the information obtained by you through the Services will meet your requirements (as above).
    3. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
    4. We confirm we have and will maintain all necessary licences, consents, and permissions necessary for the performance of its obligations under these terms.
  1. YOUR OBLIGATIONS
  1. You will provide us with:
      1. all necessary co-operation in relation to these terms;
      2. all necessary access to such information as may be required by us,

in order to provide the Services.

  1. You will comply with all applicable laws and regulations with respect to your activities under these terms;
  2. You will ensure that the Authorised Users use the Services in accordance with these terms and conditions you shall be responsible for any Authorised User’s breach of this contract;
  3. You will obtain and shall maintain all necessary licences, consents, and permissions necessary for us to perform the Services;
  4. You will be, to the extent permitted by law, solely responsible for all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to your network connections or telecommunications links or caused by the internet.
  1. PRICE AND PAYMENT
  1. You will pay the fees for the Services in accordance with these terms. The amount you have to pay for the Services is as told to you on our website during the purchasing process or as told to you by us during the purchasing process.
    1. You will have to pay additional fees if you ask for any additional support, services or products which are which is not part of the Services. We will agree a price and payment terms for the Services before providing them.
    2. You must pay all fees in GBP via the methods stated on our website or by paying invoices issued by us to you.
    3. If your purchase includes digital content or other content available for immediate access or download, then when you place your Order you acknowledge that by receiving immediate access that you will lose any right you may have to cancel your Order other than as set out within these Terms. Please see our refund policy, below, for further details.
  1. REFUND POLICY

       7.1 No refund policy shall apply to your purchase of any of our Services or Products, including any deposit payment, save where a fault is found to exist or the circumstances in clause 11, below, apply.

      7.2       For consumer purchases only, refunds will only be offered where notice of            cancellation is provided within 14 days following the date of our confirmation email. Once the 14-day period has passed, no refunds shall be provided.

7.3. In light of our refund policy, no chargeback or threatened chargeback claims from your debit or credit card provider will be accepted by us. If you have any concerns with a Service or Product then you agree to notify us in accordance with these Terms. If you choose to pursue a chargeback claim without first contacting us then you accept that such action shall constitute a breach of these Terms and you shall indemnify us for the repayment of any charges, costs or fees imposed on us by your debit or credit provider or our merchant service provider as a result of your actions. 

   7.4    Where you discover a fault with your Product then please contact us. We will arrange for return of your Product (where applicable) and upon satisfactory inspection, we will provide you with a full refund. We will not be liable where there is a fault and we have provided you with an update or instructions which you have failed to follow or implement.

8. PURCHASING AS A CONSUMER

8.1 Our Services and Products are intended to be used for professional development and on that basis, we expect that most purchases will be made for business reasons. However, we acknowledge that in some cases our Products or Services may be purchased for reasons not connected to professional development and in such cases additional rights will apply.  

8.2. If you purchase any of our Services or Products as a consumer then you will be entitled to a 14-day cooling off period which begins from the date of our confirmation email.

8.3 If you wish to cancel your order within the cooling off period then you will be entitled to do so by providing us with notice in writing to info@resoundtraining.co.uk. Upon receipt of your notice of cancellation then we shall cancel your order and upon return of the Product or cancellation of your access to the Service we will provide you with a full refund.

8.4 Please note that in relation to some Services you will have the opportunity to receive immediate access to the Service or access before the 14-day period cooling off period referred to above has expired. Where you choose to access the Service immediately, or before the 14-day cooling off period has expired, you acknowledge that you will lose your right to cancel your Order in accordance with this clause. This does not affect any other rights you may have as a Consumer.

9.      AUTHORISED USER

9.1. We take the protection of our Intellectual Property Rights in relation to our Website, Content, Services and Products very seriously. 

As an authorised user you shall not:

attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Services in any form or media or by any means; or

   access all or any part of the Services in order to build a product or service which competes with the Services; or

use the Services to provide services to third parties; or

license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services available to any third party except the Authorised Users, or

   attempt to obtain, or assist third parties in obtaining, access to the Services; or

    introduce or permit the introduction of, any virus or vulnerability into our network and information systems. 

You will use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and, in the event of any such unauthorised access or use, promptly notify us.

  1. GENERAL
  1. Liability Except as expressly and specifically provided in these terms:

you assumes sole responsibility for results obtained from the use of the Services, and for conclusions drawn from such use. We shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided by us in connection with the Services;

   all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from the contract between us; and 

   the Services are provided to you on an “as is” basis.

  1. Nothing in this contract excludes our liability for:

   for death or personal injury caused by our negligence; or 

for fraud or fraudulent misrepresentation.

  1. Subject to Clause 10.1 and Clause 10.2:
    1. we shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this contract; and 
    2. our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this contract shall be limited to the total fees paid by you during the 12 months immediately preceding the date on which the claim arose.
  2. Assignment – You specifically agree that you cannot transfer, sell or share any rights provided by our contract in any way and nobody else can benefit but you without our express written consent.
  3. Third party rights – Nothing in our Contract is intended to give any benefit to any third party, including any right to enforce any Contract with us.
  4. Nothing in our contract creates a partnership, joint venture or agency relationship between us.
  5. Notices must be sent to the email and/or postal addresses provided in the Order Confirmation unless we write to with a change or you email us or update your account details – see Clause 1.2. Notices are deemed to be received when sent by:
    1. email – on the working day on which they were sent, provided the sender has a valid successful delivery receipt; or post using any tracked service – on the date that the relevant postal service obtains a record of receipt from or on behalf of the addressee.