Customer Care -
Tulip Ward

The Learning Challenge

You’ve been asked to design a short training session to support managers to have meaningful conversations about customer care in healthcare. You are looking for a video resource to help bring this topic to life and create engagement and discussion for your learners. You want a resource that you can a) use during a training session and b) would also work as a stand-alone resource for staff that can’t attend the session but need to complete the training.

The Solution

In our Tulip Ward video, we meet Anita, who calls for an update on her mother-in-law Evelyn who is an inpatient. In the Getting it Wrong scene the ward clerk Janice’s attitude does little to reassure her, leading to Anita making a complaint. Fortunately, the Better Approach scene offers some practical and simple ways in which to provides an excellent experience for patients and their families.

Benefits

Easy to use
Available when you need it
Includes a facilitator guide so you can plan your session and make full use of the video resource and delegate worksheets enabling you to monitor and manage progress by self-directed learners and facilitated groups.

Also includes Empathy-Care-Action, our easy-to-use model for compassion at work.

3 Day Access

£10

7 Day Access

£15

30 Day Access

£30

Pay-to-Play